About Us
We provide products and systems for air purification, dehumidification, ventilation, heating and cooling.
Processing Orders
Whilst our system may have the capability of sending loads of automated emails when you place an order, we purposely don’t use that functionality. If you place an order with us on-line, you will receive a simple automated email acknowledging the order. The subsequent processing of the order is a ‘human process’. You can expect us to get in touch, send you a VAT invoice, and provide an anticipated delivery date.
Although many of the products that you see on our website are sold as advertised, there are occasions where we work with manufacturers to make a standard product adapted to a particular application or indeed we may offer a special which needs to be designed and manufactured from scratch.
Importing and Exporting
Although most of our business is conducted within the UK, it is not a rule. We have exported to many countries in both northern and southern hemispheres, and particularly to middle eastern countries. Occasionally the scale of an order necessitates the production of product specifically to meet that order, and that can mean using specialist manufacturers in either the UK or overseas. It has also been known for our orders to be made in one country and to shipped directly to another, without landing in the UK.
Installation
We are often asked if we do installation. We don't do installation because the vast majority of products that we supply are either plug and play or are well within the capability of local trades people, whether that be electrician, plumber, refrigeration engineer, duct fitter, or qualified fitters for gas oil or solid fuel heaters.
Some products are more complex than others and we often ourselves providing guidance to installers. Although we are not qualified in any of the installation trades, we are happy to offer what help we can by phone and email. If we can't answer a installation related question, we will know someone who can.
History
We started business in 2003 and in the early days imported pollen filters for vehicles. We moved from pollen filters to air cleaning to heating. Now the pollen filter days are behind us and our operation is focused purely on air treatment products aimed at the commercial and industrial markets.
Attitude
Although we strive to ensure that the orders for standard products are properly fulfilled, we are also happy to help customers select the most suitable products for their application and are delighted when asked to help with the more 'off the wall' applications. Where other companies might shrug their shoulders and move onto the next easy £, we rise to the challenge.
