Information and Trading Terms
| General | The following is information about our company, the way we operate and our trading terms. By using this site, you agree to these terms of use. If you do not agree to these terms, you may not use this site. Adremit Ltd. reserves the right, at any time, to modify, alter, or update these terms of use, and you agree to be bound by such modifications, alterations, or updates on subsequent visits. | |
| Notice | ||
| About Us | This is a trading website belonging to Adremit Limited. Adremit was founded in 2003 (Company registration number 4737680) as specialists in indoor environmental improvement. | |
| Ethos |
What we supply. We do not have the largest range of products on the
web, nor are we always the cheapest. However, in contrast to many our
competitors, we do know and understand the products that we supply and can
make constructive & knowledgeable product recommendations to match
particular customer requirements. Some products are listed on the site but
not available to buy on line because they are sufficiently complex to
require our specialist knowledge to ensure that the most appropriate
solution is quoted. Whatever the product and whatever the application, we
ensure that we are in a position to offer bespoke assistance to customers,
either by phone, email, or in person.
How we supply. We aim to make it quick and easy to use this site. The website is designed to be clear and easy to use. Our pricing is transparent; all our prices on this website include UK deliver and VAT, so that there are no 'surprises' at the checkout. Some products we hold in our own stock, whist others are held in centralised warehouses. In both cases we generally ensure that your order is delivered to you within your reasonable expectations. |
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| Commercial Enquiries | If you are interested to order several products, please email or telephone us with your enquiry. Dependant on the product range, we can usually offer generous discounts according to numbers required. We actually sell a wider range of products than is listed on the website and can help you source and select the most suitable equipment for your application. | |
| Contact Us |
Phone;
Fax; 0845 6880113 Email;
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Postal Address
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| How to buy from us |
Find the products you want by browsing in the site then to order click 'add to basket' and follow the instructions and fill in your details where prompted. There are then three alternative ways to order; 1. Order on line. Click 'add to basket', and enter you details when prompted. You can then pay using credit or debit card, where you are automatically transferred to a secure website run by our payment service provider, Protx. 2.
Order by phone. Simply phone us on 0845
688 0112, with details of your order and payment card details. We then process
your order and take payment using the Protx service. Your payment card details
are shredded immediately after successful payment. We do not hold payment card
records. |
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Payment
or by cheque or by BACs
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| Delivery Charges | We generally price our products inclusive of UK mainland delivery. Where delivery beyond UK mainland is required or if delivery is required time guaranteed or outside normal working hours, we can normally offer this at an additional charge. Contact our office. | |
| VAT | Our published prices include VAT, which will appear itemized on your receipted invoice. Customers outside the EU can phone us to order VAT free. Our VAT number is 873 949366 | |
| Payment Security | We use a secure 128 bit on line payment service provider, Protx. To date we have not had any experiences of credit card fraud with this system. For on line payments we do not see or store your payment card details. Current information about Protx payment security, security accreditations and certificates can be viewed on the Protx payment page, or by visiting their site www.protx.com |
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| Order Acceptance and Processing |
Online orders are accepted when your payment from you payment card is processed. Orders sent by post with a cheque will be accepted on cheque clearance. Any email or other acknowledgement of your order is merely to report that your request has been received and will be looked at, and does not in any way denote acceptance of your order regardless of any wording on the email. Payment, and therefore acceptance of on line transactions is almost instant. Adremit therefore reserves the right to cancel orders or part of an order where either there is a stock shortage or there is suspected fraudulent use of a payment card. In such cases we will contact you by phone or email to inform you and make additional checks as necessary. In the event of our not being able to fulfill an order due to stock shortage we can either offer an alternative or cancel and refund the order value to the payment card. All specifications are approximate only and Adremit shall have no liability in respect of any deviation therefrom. |
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| Delivery | Delivery expectation is noted with each product. If there is a stock issue that will delay delivery, we will notify you with a revised delivery expectation within 5 working days of payment, and also offer the option to cancel the order. If you require delivery on a particular day, call us and we will try to accommodate you requirements. The delivery of goods to you is deemed to be a separate contract for services, distinct from your contract to purchase the goods. Delivery may be effected in one or more instalments. Delivery of larger items like air cleaners or heaters may be direct from the manufacturer or stock holder. Delivery dates are approximate and no liability whatsoever is accepted in respect of late deliveries. You agree
to open all boxes and thoroughly check the goods for damage on the day of
delivery and notify us of any damage within 7 days of the delivery. If we are
not notified of damage within 7 days we are unable to claim from either the
manufacturer or the carrier. You agree to indemnify us in full for any losses we
suffer as a result of your failure to notify us within 7 days. Without prejudice to the statutory rights afforded to consumers under English law, Adremit Ltd. accepts no liability for any failure to ship products where this results from its inability to do so resulting from acts of god, civil commotion, riots, flood, draught, fire, legislation or other factors outside its control, or its decision on reasonable grounds not to do so for reasons of suspicion of credit card fraud or similar, provided that it takes all reasonable steps to notify you within fourteen (14) days of order placement that products will not be shipped as ordered. In such cases Adremit Ltd. will not process any payment or will immediately refund any payment made, in full. It is your responsibility to ensure that you order from Adremit Ltd. with sufficient lead time to prevent any loss or disappointment resulting from such non-shipment. |
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| Returns Guarantee - Faulty Goods |
In the unlikely event that we supply you with faulty goods, then we will refund the cost of the goods any delivery charge and the cost of returning the goods to us. If, on the products return, it is found that the fault is due to customer misuse or abuse then the obligation to refund will not apply. Your Statutory Rights are Not Affected. |
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| Manufacturers Warranty |
The durable products (e.g. air cleaners, radiators, air conditioners, heaters, dehumidifiers etc.) sold by Adremit Ltd. via this site and otherwise, are generally covered by a 1 year (from date of delivery) manufacturers warranty. On some products the warranty is longer. Warranty period is specified for each product. The exact details of the warranty vary depending on the product concerned and the manufacturer. Consumable products (e.g. filters used in air cleaners and pollen filters) are not covered by any warranty. Claims under the warranty should be addressed in the first instance to Adremit Ltd. |
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| Order Cancellation |
Under the Consumer Protection (Distance Selling) Regulations 2000, UK consumers have the right to cancel their order within a "cooling off period" which lasts 7 days from the day after taking delivery. Cancellation must either be in the form of an email or letter and sent to our address above. If you cancel your order under these provisions then you will be responsible for returning the goods to us in good condition or alternatively you will be responsible for our costs in recovering the goods. You must make sure the goods remain undamaged, unused, in the original packing and suitable for restocking and resale as new. We will refund the order value less the cost of restocking and the cost of the original order delivery. The standard cancelled order refund deduction (even where a delivery price is not identified as part of the price; i.e. free delivery), shall 15% of the order value. We reserve the right to increase this percentage deduction from the refund if the returned goods are not in the original packing, damaged, scratched, incomplete or other wise unfit for sale as new . |
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| Privacy Policy |
Adremit Ltd. is committed to protecting your privacy. Adremit Limited will never sell, trade or rent your personal information to others. Beyond the needs of order fulfilment, we may occasionally use you name and address or email address to inform you of our news and offers. No credit card information is retained beyond the order payment transaction. We are registered under the UK Data Protection Acts of 1984 and 1998. In accordance with these acts we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. If you have any questions or concerns about privacy please email us using the button at the top of the page. |
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External Sites
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This site may contain links to other sites on the Internet that are owned and operated by third party vendors and other third parties (the "external sites"). Adremit Ltd. is not responsible for the availability of, or the content located on or through, any external site, nor for any transactions between you and such sites (including as to 'cookies', personal data, confidential information, or purchases of goods or services). You should contact the site administrator or webmaster for those external sites if you have any concerns regarding such links, content or transactions. | |
| Pricing Errors |
In the event that there is a pricing error on the website then Adremit Ltd. will not be bound to honour any orders made at that price. |
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| Copyright |
All rights in the site design, text, graphics and other content, interfaces, and the selection and arrangements thereof belong to Adremit Ltd. or its licensors. All rights are reserved save as set out below. Permission is granted to electronically copy and to print hard copy portions of this site for the sole purpose of placing an order with Adremit Ltd. or using this site as a shopping resource. Any other use of materials on this site, including reproduction for purposes other than those noted above, modification, distribution, or republication is strictly prohibited |
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| Recycling | Adremit Limited is committed to recycling. We currently recycle 98% of the cardboard packing that comes into our business as packing that goes out of our business. We have also subscribed to a Distributor Take Back Scheme authorised under the current Waste Electrical and Electronic Equipment (WEEE) regulations. | |