Puravent provides products and systems for air purification heating and cooling. Although we can sell via this website www.puravent.co.uk, this is actually only a small part of our service as most of our business is conducted with customers by phone and email, albeit that the initial interest in our product range is typically from our website.
Whilst other internet traders may only want orders placed on their websites, we actually welcome customers enquiries because it helps us to ensure that the ideal products are selected for a particular application, and minimises the potential for supplying products that might not be quite right. We often get involved in and indeed welcome, quite complex enquiries, where our recommended scheme may include a number of different products which may not always be from those offered on the Puravent website. Although we list most of our faster moving product lines on this website, there are hundreds of products that we sell that are not listed on the site, from which we select to suit individual enquiries.
Although many of the products that you see on our website are sold as advertised, there are occasions where we work with manufacturers to make a standard product adapted to a particular application or indeed we may offer a special which needs to be designed and manufactured from scratch.
Whilst our system may have the capability of sending loads of automated emails when you place an order, we purposely don’t use that functionality. If you place an order with us on-line, you will receive a simple automated email acknowledging the order. The subsequent processing of the order is a ‘human process’. You can expect us to get in touch, send you a VAT invoice, and provide an anticipated delivery date.
Importing and Exporting
Although most of our business is conducted within the UK, it is not a rule. We have exported to many countries in bo
th northern and southern hemispheres, and particularly to middle eastern countries. Occasionally the scale of an order necessitates the production of product specifically to meet that order, and that can mean using specialist manufacturers in either the UK or overseas. It has also been known for our orders to be made in one country and to shipped directly to another, without landing in the UK.
We are often asked if we do installation. Not often is the general answer, however, there are instances where we arrange the installation of a system. We don’t install products ourselves, but do however use qualified installation people to install on our behalf. This is particularly the case for industrial air purification systems, air conditioning systems and some oil and gas fired heating systems. If a system requires specialist design and installation and is not just a ‘plug in product’, and it cannot be readily installed by say a refrigeration engineer or electrician local to the customer, then we may offer to not only sell the equipment but to treat it as a project management job, where we coordinate the design, any specialist fabrication and installation.
Although we strive to ensure that the orders fo
r standard products are properly fulfilled, we are also happy to help customers select the most suitable products for their application and are delighted when asked to help with the more ‘off the wall’ applications. Were other companies might shrug their shoulders and move onto the next easy £, we rise to the challenge.